Ordering Terms & Conditions of Use
Orders can be easily placed on the MM website through our secure encrypted connection. To enter the catalog area of the website, simply click on any of the icon categories at the lower center of the home page. Choosing from the major categories listed on the Online Catalog's Contents page allows easy navigation of the catalog. Simply click on through to find the products you wish to purchase, and continue to click on through to the checkout area.
At any point while shopping, you can view the contents of your shopping cart, and edit or delete its contents, by clicking on the "Shopping Cart" section located on the center block of the left side navigation. This block is not visible if your cart is currently empty.
Ordering can also be done by phone, fax, or postal mail.
Credit cards accepted include: Discover, Visa, MasterCard, and American Express. We do not ship COD. California residents will be charged 8% sales tax on all orders.
Shipping charges will be added to all orders. See below for more information on shipping options.
All purchases are subject to product availability. Any item not in stock will be placed on back order and shipped as soon as it becomes available. Backorders will not be charged until the day of shipment.
Credit Card Fraud
In order to protect our customers against credit card fraud, all credit card purchases are subject to full verification. When purchasing through the online shopping cart, every purchaser's IP address is recorded and stored with the order information. Additionally, in some circumstances, we may require a telephone conversation, fax, or email to complete the processing of an order.
As a further precaution, we only ship to the credit card billing address, or an alternate "ship-to" address on file with your credit card company. Additional shipping addresses can easily be added to your credit card by calling the toll-free customer service telephone number found on the back of your credit card. If your billing address is otherwise different from your shipping address, we may be required to call you to rectify the situation. This is to protect the security of your credit card, by confirming usage is only by the legitimate cardholder.
Payment by Check
To make payment by check, money order, or cashier's check, complete the normal checkout process. In step 2 (Payment Information) of the checkout, select the option box for Check/Money Order. Do not mail a check to us until we contact you and confirm the total amount. Additional shipping charges may apply for some oversized items. We will contact you with the correct total amount for the check. Personal checks are held for 12 days prior to shipping.
Please use this form to e-mail Tech or Sales Questions. Please use the "Sales Department" field to follow up on any order you have placed, or are planning to place. Use the "Website or Shopping Cart Issues" contact only if you have specific problems with the content of our site, or with actual functionality problems with the site. "Website" is not the most effective contact regarding orders that have already been placed, but should be directed toward "Sales". E-mails are only read and answered during normal business hours: 9 AM to 6 PM, Pacific Time, Monday through Friday. Orders are not accepted via email.
For technical questions, as well for as placing phone orders please call the number found at the bottom of this page, or from the "Contact Us" page. Phones are answered only during normal business hours: 9 AM to 6 PM, Pacific Time, Monday through Friday.
Orders may be faxed to us at the number available from the "Contact Us" page. Please use this printable order form for any fax orders. While faxed orders are received 24/7, they are processed only during normal business hours.
To place an order through the U.S. Postal Service, please use this printable order form. To make payment by check or money order by mail, first fill out the order form, then contact us by phone, e-mail, or fax, to get current prices, availability, and shipping charges. For fastest service, mail a Money Order or Cashier's Check for the total amount (that's why you must contact us prior to mailing a check: to get the total amount). Personal checks are held for 12 days after receipt, to ensure the check has cleared the bank prior to shipment. Additional shipping charges may apply.
Backordered products will be shipped as soon as possible, unless we are otherwise directed when you place the order. If an item is backordered you will be informed immediately and given an estimated ship date. Credit cards will not be charged for back ordered items until the product is available for shipment.
Special orders must be prepaid and are not returnable or refundable.
Prices are subject to change without notice. The prices charged will be those prevailing at the time of shipment. Product specification and design, availability, and pricing are all subject to change without notice.
Maximum Motorsports reserves the unconditional right to change the design, materials, specifications, and suppliers of any product cataloged by Maximum Motorsports without incurring any liability or obligation to the purchasers of any such product.
ANY orders from outside the United States will have shipping separately calculated and emailed back to you for confirmation before processing your order. Shipping prices calculated from our website are valid in the 48 Continental United States, ONLY.
Standard practice is to ship all orders via UPS Ground within 48 hours of receiving them. Three additional UPS shipping options are available though: "Next Business Day" (red label), "2nd Business Day" (blue label), and "3rd Business Day" (orange label). To receive the fastest service, place your order by phone BEFORE 12:00 noon Pacific Time. We will inform you at that time if same day shipment is possible. Items too large for UPS (such as roll bars) are shipped by truck.
Post Office Boxes
Shipment to a PO Box can only be done through the US Mail.
Merchandise damaged in transit is the sole responsibility of the carrier. Maximum Motorsports inspects all merchandise prior to shipment and packages it securely. It is your responsibility to inspect it completely, while the driver is present, and have him/her note any damages. If damages are found after delivery, call the carrier immediately for an inspection. DO NOT return any damaged parts to Maximum Motorsports. If you do, the carrier may not honor your claim and the loss will become the responsibility of the customer. We can assist with the filing of any damage claims.
Return and Exchange Policy
We always strive to provide 100% satisfaction. All items except Special Orders can be returned within 30 days of the original date of purchase. All items returned must be in perfect, "new" condition, and in the original packaging. It is your responsibility to package all returned merchandise well enough to prevent damage during the return shipment. Do not expect the original packaging to survive being shipped twice. There is a 20% restocking fee on all returns, but only applies to items returned in "like new" condition. Damaged parts may be subject to much higher return fees or may not be accepted.
To initiate a return or exchange, call Maximum Motorsports at the number found at the bottom of this page, or from the "Contact Us" page to obtain a Returned Goods Authorization Number (RGA#). The RGA# MUST be clearly marked on the outside of the package near your return address. Packages WILL NOT be accepted without prior authorization. All returns must include a copy of the original invoice and return shipping must be prepaid. CODs are NOT accepted.
Maximum Motorsports is not responsible for any installation labor charges on products which are damaged, defective, or ordered in error.
Aftermarket parts are intended to modify or prepare a vehicle for uses that exceed conditions anticipated by the vehicle manufacturer.
Vehicles modified with some Maximum Motorsports manufactured products may no longer be legally used on public roads. Check your state and local laws before installing Maximum Motorsports manufactured products on vehicles intended for use on public roads.
Federal and state laws prohibit removing, modifying, or rendering inoperable any device or element of design of the pollution control devices or systems on any motor vehicle used on public highways.
Most parts manufactured by Maximum Motorsports are intended for off-road or competition use only, and are sold "as is" without any warranty whatsoever. Implied warranties of merchantability or fitness, etc., are also excluded. The entire risk as to quality and performance is with the buyer. Should such accessories prove defective, the buyer assumes the entire cost of all necessary service and repair. Exceptions to this policy are only those expressly specified for a particular product.
All accessories manufactured by another manufacturer are warranted to the extent of such warranty offered by the manufacturer. Non-Maximum Motorsports manufactured accessories have no Maximum Motorsports warranty.
We have properly presented the required pre-sale notification of our warranty terms. We are neither liable nor responsible for ascertaining whether those terms have been read by our customers.
Do not install any Maximum Motorsports product if you do not feel competent at installing the product without causing present or future injury to yourself or others. If necessary, consult a professional installer.
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