The Leader in Mustang Performance Suspensions

Contact Us

Choose a contact method: E-mail, phone, fax, or mail…then scroll down for directions.

By E-mail
Read the info immediately below, then scroll down and please use the e-mail submission form at the very bottom of this page.

... Please read this first!

  1. We like e-mail!
    "Why?" You can send us questions at your convenience, 24/7. E-mail allows you to take the time to organize your questions so we can understand your situation clearly. E-mail eliminates the frustration of getting a busy signal. E-mail reduces 'telephone performance anxiety.'
  2. We like e-mail! (Part 2!)
    "Why?" E-mail gives us the time to research answers to your tech questions without the need to put you on 'hold' and force you to listen to our hold music. We might even have to take one of our 'shop cars' out for a test drive to research the answer to your question. (You would not believe how often a test drive is required, even for shipping questions.)
  3. Use the form at the bottom of this page.
    "Why?" We use the magic of computers to help sort e-mail, and without using the form your e-mail might get lost.
  4. E-mail is not Instant Messaging or Chat.
    "What's the difference?" E-mail is not real-time synchronous communication, while IM is. When you e-mail us, after the initial computerized sorting, a real person - here in our office - reads your message solely to determine which of our Tech Associates (who is not currently out in a 'shop car' doing 'testing') can best answer your question. The message is routed to that Tech Associate, who then reads it, researches an answer, and responds to you. E-mails are usually answered in the order we receive them. Questions requiring long and complex answers will take additional time to research (and may involve more test drives). We want to give you the correct answer, and the best advice, and that may take us some time.
  5. Please do not expect an immediate response.
    "Why not?" Read number 4 above; and remember, e-mail is not real-time synchronous communication.
  6. We respond to each and every e-mail we receive. Eventually.
    "Why does it take hours or days to get an e-mail response?" Read numbers 3, 4, and 5 above, and numbers 7, 8, and 9 below.
  7. Responses to e-mails are only researched and written during business hours (Pacific time, Monday-Friday).
    "Why?...The Internet is 24/7!" Because our Tech Associates like to drive, auto-cross, and race on the weekend (they do other stuff, too). Because they get cranky if we force them to answer e-mails for more than 10 hours a day. Because our Tech Associates refuse to work for more than 5 days without taking a break for a long test drive. Because, while the Internet is 24/7, so is the racing season, and choices have to be made.
  8. Responses may sometimes take a few days.
    "Why?" For many reasons: Read numbers 7 and 9. Perhaps you had many technical questions in your e-mail that required a lot of 'testing' and research time to answer properly. Perhaps our incoming e-mail volume was unusually high. Or...perhaps you did not provide us with enough information about your car, or your questions were not written clearly, which frustrated our Tech Associates and so they set your e-mail aside to answer 'later,' and instead answered another e-mail that may have been more straightforward, or required them to take a test drive.
  9. E-mails we receive over the weekend are read the following Monday (and Tuesday when volume is high).
    "Why didn't I receive a response to the e-mail I wrote on Friday night before noontime on Monday?" Because on the weekends we are out driving! Read number 7 above.
  10. Help us help you.
    "How can I do that?" Be very careful to correctly type your e-mail address into the proper field of the e-mail submission form below. If we do not have your correct e-mail address then you will never receive the response we put our time into writing. Please include all relevant information in your e-mail. Tell us what your car is (model, year, options). Tell us what other modifications have been done to it. Tell us how you use your car. For example, is it a daily driver, a street and strip car, an open-track car, or a road race car? Ask questions in a clear manner; punctuation and paragraphs help us understand you. (Wishing you had paid more attention during that high school writing class? Guess what; there were lots of things taught in school that your high school counselor didn't tell you about, and that would now help you with modifying your car and driving it.)
  11. We like e-mail.
    "So…Why are you repeating that?" Because we don't want you to be discouraged by numbers 4, 5, 7, 8, 9, and 10. We are simply explaining the realities of our e-mail world. We don't have call centers halfway around the world. We are real people, located on the North American continent. Take a breath, have some patience, get some coffee, stop and smell the flowers (or high octane race fuel). We will answer your e-mail. If you really, really cannot wait for an e-mail response, call us...after you read about the realities of the telephone. See below.
  12. Orders received over the weekend are processed the following Monday.
    "Why haven't I received a tracking number---for the order I placed Saturday night---before my lunchtime on Monday?" Because tracking numbers are e-mailed to you directly from UPS, at the end of the day the package is shipped. Tracking numbers for orders placed over the weekend are never e-mailed before Monday night. And, first come, first served: There is a chance that your package may not get shipped on Monday because we are busy shipping the orders we received before we received yours (the orders placed Friday night and Saturday morning).
Scroll down to find the e-mail submission form at the very bottom of this page.

By Phone
  1. Choose one: E-mail or telephone.
    "Which is better?" They are both good. They each have their merits, and their downsides. We just ask that if you choose to e-mail us, please try to avoid calling us with the same questions that you already e-mailed. Doing so just increases our workload, and adds to your in-box.
  2. We like the phone, too.
    "Why?" It's an old and familiar technology that we are used to.
  3. We have multiple incoming lines, and a phone system.
    "Why tell me that?" So you will know what to expect when you call.
  4. When you hear a busy signal, it means all our lines are in use. "What should I do?" Do not panic; simply call back later.
  5. We always try to answer the phone with a real live human being.
    "Why did I end up in the phone system?" That can happen for several reasons: Perhaps you called outside of business hours. Perhaps you called when all of our humans were already busy answering the other lines. (or were out on a test drive) Perhaps we are short on humans at that moment.

    "How could you be short on humans?" Because humans sometimes stuff their mouths with food, go to the restroom, talk to customers who visit us in person, stay home with that virus that's been going around, get stuck in sometimes boring yet still important meetings, and take vacations. And go out on test drives.
  6. Relax when you enter The Phone System.
    "Why should I relax?" Because a real live human being will be with you very soon. Because you may expand your musical horizons by listening to what our local radio station is playing. Because if you hang up and call back later you will be at the back of the line, and you will end up waiting on hold for an even longer time.
  7. You may leave a message.
    "When will you call back?" As soon as we can. Sometimes that may be minutes, sometimes that may be several hours.
Business hours are 9am-6pm, Mon-Fri, Pacific Time
  • (888) 378-8830
  • (805) 544-8748
By Fax
  1. Feel free to fax us.
  2. Please type. If you must handwrite your fax, please write legibly.
  3. Include all relevant information. See number 10 above. Remember to include your name and fax number. Your voice number might come in handy.
24/7 fax: 805-544-8645

By U.S. Postal Service:

Maximum Motorsports
3430 Sacramento Drive, Unit D
San Luis Obispo, CA 93401

After reading the guidelines above, use the form below to contact us via email.
NOTE: As stated above, it may be several days before you receive a reply.

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© Maximum Motorsports, Inc.   3430 Sacramento Dr., Unit D   San Luis Obispo, CA 93401   (888) 378-8830

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