MM News

MM Coronavirus Update

We’re changing our phone hours to 9:00 AM to 3:00 PM Pacific Time (Monday-Friday, excluding holidays) so we have more time to process orders and get them out to you.

Please be aware
Our supply chain is suffering major pandemic-related disruptions. Many of our suppliers shut down for a time, and like us are operating with reduced manpower. Meanwhile, demand for MM products has skyrocketed. Thank you! We’re a small company and we regret our website isn’t fancy enough to inform you of back orders when you buy something. Please understand that we’re working as fast as we can to fill your orders.

UPS Shipping Times As of March 24, UPS no longer guarantees the shipping time for any shipment. i.e., expect shipping time to lengthen.

Customer Service E-mail

Read-Me-First Notes

  • Orders received over the weekend are processed on the next business day.
  • If you placed an order through an MM dealer, contact that dealer.

"Why haven't I received a tracking number---for the order I placed Saturday night---before my lunchtime on Monday?"

  • Because tracking numbers are e-mailed to you through UPS, at the end of the day the package is shipped. Tracking numbers for orders placed over the weekend are never e-mailed before the package is picked up; tracking numbers are e-mailed after our daily UPS pick-up time, at the end of the day on Monday.
  • Because first come, first served: There is a chance that your package may not get shipped on Monday because we are busy shipping the orders we received before we received your order.
  • Because you did not provide us with your correct e-mail address.

Please use the e-mail submission form below to send your message to the Sales Department. Include:

  • Your full name
  • If you ordered on our website, your order number
  • If you were e-mailed an invoice, that invoice number
  • When you placed your order; the more specific the info, the better
  • Please state your specific question
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