Customer Service E-mail

Read-Me-First Notes

• Orders received over the weekend are processed on the next business day.
• If you placed an order through an MM dealer, contact that dealer.

"Why haven't I received a tracking number---for the order I placed Saturday night---before my lunchtime on Monday?"

• Because tracking numbers are e-mailed to you through UPS, at the end of the day the package is shipped. Tracking numbers for orders placed over the weekend are never e-mailed before the package is picked up; tracking numbers are e-mailed after our daily UPS pick-up time, at the end of the day on Monday.
• Because first come, first served: There is a chance that your package may not get shipped on Monday because we are busy shipping the orders we received before we received your order.
• Because you did not provide us with your correct e-mail address.

Please use the e-mail submission form below to send your message to the Sales Department. Include:

• Your full name
• If you ordered on our website, your order number
• If you were e-mailed an invoice, that invoice number
• When you placed your order; the more specific the info, the better
• Please state your specific question